Supply and installation service agreement
Routine maintenance of the furniture can be carried out by non-specialist staff, crew, or the owner.
Eva Mechler offer a long term service and maintenance contract to ensure continual correct performance and operation of these exceptional products.
The supply and installation service agreement includes immediate response to your enquiries with 24/7 telephone and email support should ever an unexpected situation arise. The service will support you with recommendations about cleaning and maintenance, as well as giving correct advice about how to preserve the finish and durability of the furniture. This service is in any case included at no extra charge for the first twelve months of every installation.
The optional long term post purchase service agreement is additional to the above recommendations and includes an on site visit by an Eva Mechler approved technician who is compliant with instructions on the correct maintenance of the furniture. She or he will thoroughly inspect all the surfaces, all moving parts, all seals, and other details as required. She or he will prepare a recommendation to the owner about the servicing steps that are necessary and will carry out any necessary repairs on site and without delay.
Eva Mechler provides a refinishing service on request. The refinishing service is not anticipated to be needed until after many years of frequent use. However, due to the inherent properties of wood it is usually possible to completely restore an item so that it will continue to give many decades of functional and pleasurable use.